Core Components of

Respect | Empathy
Caring | Listening

Other Topics:

Emotional Literacy
Invalidation | Hugs
Emotional Abuse |
Feeling Words
Depression |Education
Emotional Intelligence
Parenting | Personal Growth

Search | Support Library and Bookstore

More reading /research - IE some things I found while researching for this article that I haven't read much about yet.


Fitzpatrick proposed "the importance of emotional needs" satisfaction model, emphasizing emotional experience as an important health problem, caused in part by uncertainty and anxiety, but also by the inability of patients to judge the technical competence of professionals. Consequently,patients base their satisfaction on the attentive behavior and communication skills of the professional. -- Fitzpatrick R. Satisfaction with health care. In: Fitzpatrick F, Hinton J, Newman S, Scambler G, Thompson J (editors). The experience of Illness. London: Tovistock; 1984. p. 154-75.